We appreciate your business and are committed to ensuring your satisfaction with our products and services. Please read our refund policy carefully, as it outlines the conditions under which refunds are issued.
Refunds are available for products and services purchased directly from our company. To be eligible for a refund, you must meet the following criteria:
1. Request Within 30 Days: Refund requests must be submitted within 30 days of the original purchase.
2. Product or Service Condition:The product or service for which a refund is requested must be in its original, unaltered condition.
3. Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, must be provided when requesting a refund.
Refunds will be processed within 14 business days after we receive and approve your refund request. Please follow these steps to initiate a refund:
1. Contact Customer Support: Reach out to us through our contact information provided on our website.
2. Provide Necessary Information: When contacting us, please provide your proof of purchase and a clear reason for the refund request.
3. Processing Fee Deduction: Please note that due to processing fees incurred by our company, a 5% deduction will be applied to the original purchase cost when issuing the refund. This deduction is non-negotiable.
The following items are not eligible for refunds:
1. Downloadable or Digital Products: Once a digital product is downloaded or accessed, it is not eligible for a refund.
2. Services Already Rendered: If a service has been fully rendered and completed, it is not eligible for a refund.
3. Custom or Personalized Products: Products that are custom-made or personalized to your specifications are non-refundable.
4. Completed deposits for tours and trips purchased through our website.
If you have any questions or concerns about our refund policy, please contact us using the information provided on our website. We are here to assist you and ensure your satisfaction with our products and services.
*Please note that this refund policy is subject to change without prior notice.
Please refer to our website for the most up-to-date information regarding our refund policy.*